© 2019

CUSTOMER EXPERIENCE

Using low-tech (whiteboarding, wireframing, journey mapping) and high-tech (eye-tracking and biometric response measurement) methods, we uncover deep insights about your customers. Using clear understand of their needs, we help our clients create engaging, compelling experiences that drive loyalty and retention.
Research
Using lean experiments, design thinking, and research methods, we identify your target audience and uncover critical insights about your customers quickly and efficiently.
Experience
Our experts in customer journey mapping and service design help you create a seamless experience across digital channels.
Prototyping
We build prototypes to test with real customers. This strategy gives your team the validation it needs before making a major investment.
Strategy

Using workshops, research, and a series of lean, efficient methodologies, we ensure that your entire team is in sync with one another and with your customers' needs.

  • Service design

  • Competitive analysis

  • Market analysis

  • Audience segmentation

  • Customer personas

User Research

We use lean experiments to quickly uncover what your customers really want: their pain points, purchasing behaviors, inflection points, opinions of your brand. If you have a question about your customers, we can help you answer it.

 

  • Customer interviews

  • Biometric response measurement

  • Focus groups

  • Diary studies

  • Prototyping

  • Usability testing

Human-Centric Design

Using an iterative approach, we help your prioritize features so that you can get to market quickly. Our team of experts is prepared to design, build, deploy and maintain mobile apps, web apps, custom software, and internal portals. 

 

  • Wireframing

  • Design sprints

  • Collaborative design

  • UX/UI

  • Deployment strategy

  • Customer engagement strategy

Ready to get started?